Haighs Law Firm’s Privacy Notice

Haighs Law Firm Limited is committed to safeguarding your personal information (Data). Any Data that we gather will be used to improve our services and fulfil our legal responsibilities. By using our website, you agree to the use of your Data as set out below, including the use of analytics cookies.

The Data Controller for the purposes of all current applicable Data Protection legislation is Haighs Law Firm Limited, 26 Kingsway House, Kingsway, Team Valley, Gateshead, NE11 0HW.

How, in what form, for what purposes and why Data is collected and used by us.

We may obtain the following Data from either directly corresponding with you, by accessing publicly stored Data (e.g. with Companies House), as a result of networking and/or similar events or via our website:

  • Your name
  • Your email address
  • Your telephone number
  • Your device’s IP address and geographical location.
  • Information relating to any query you have directly raised via email or through our contact us page

Collection of Data by cookies

As with most websites, we gather data about you when you browse our website through cookies, including obtaining information about your device. For further information about our cookies including how to control them, please see our Cookies Statement.

Data you provide us with via our contact us form and by Email

We record and use Data you provide us with when you submit an enquiry to us through our website and ask for your consent to ensure that you agree with how we will use it. Similarly, if you choose to contact us via email, we will assume that in doing so you consent to any Data included within that email to also be stored and used by us. We confirm that we will use any Data you provide us with via either of these methods to process and respond to any enquiry about our services which will invariably involve making direct contact with you. If you send us personal data about anyone other than yourself you will ensure you have any appropriate consents and notices in place to enable you to transfer that personal data to us, and so that we may use it for the purposes for which you provide it to us.

How else may we use your Data?

We use the information you provide primarily for the provision of contracted services to you and for related purposes including:

updating and enhancing our client records, analysis to help us manage our business, statutory returns, ensuring that content from our website is presented in the most effective manner for you and for your device. We may also use it for any other purpose for which you give your consent. For example, we may send you additional information about the company or its services, if you have consented to us doing so.

Our use of Data is subject to your consent, data protection law, and professional conduct regulations. We will only use your Data where it is legally permissible for us to do so, typically to satisfy a legitimate business need and which provides a benefit rather than impacting negatively on you. This would include complying with a legal obligation to which we are subject, for example where we need to store records to comply with our regulatory requirements.

Where and how we store your Data

All information you provide to us is stored on our secure servers and appropriate procedures are in place to address any suspected irresponsible processing of Data by our employees or agents.

Whilst we store Data within the European Economic Area (EEA), the Data that we collect may be transferred to, and stored at, a destination outside the EEA. It may also be processed by staff operating outside the EEA. By submitting your Data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy statement and current Data Protection Legislation.

We will retain your personal information for a minimum of six years and for as long as is reasonably required and to comply with our legal obligations. We will destroy your Data at such point as it becomes no longer appropriate, needed or necessary for us to retain in accordance with our data retention and destruction processes.

Disclosure of your information

We may be required by law to pass on Data to third parties such as those who perform services for us, e.g. our IT server administrators. We may be audited or checked by our accountants, or by other organisations, in order to comply with any legal obligation, to enforce or apply our terms of business and other agreements; or to protect the rights, property, or safety of our staff, our clients, or others. This would include exchanging information with other companies and organisations for the purposes of fraud protection.

All relationships with third parties will be controlled by a contractual relationship that safeguards the security and confidentiality of your information.

Our site may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. 

Your rights and Access to Information

Under current Data Protection Legislation you have a right of access under certain circumstances to Data we hold (Subject Access Request), request corrections to and/or deletions of it, object to and withdraw consent to our processing Data, and place restrictions on this activity. To exercise any of these rights, or if you require any further information about this statement, please contact our Data Protection representative helen.cleary@haighslaw.co.uk

You can also make a complaint to the Information Commissioner’s Office (ICO), (www.ico.org.uk) if you have any concerns about how we collect and use your Data, however, would welcome the opportunity to deal with your concerns directly in the first instance.

We will aim to respond to all legitimate requests within one month of receiving them, however, shall notify you should this not be possible citing the reason for the delay. Normally, there is no charge imposed for complying with Subject Access Requests, however, we may charge a reasonable fee for this activity where the request is clearly unfounded or excessive. In some circumstances, we may be entitled to refuse your request.

Social media

We use accounts on social media that are governed by the social media channels’ own terms and conditions/privacy policies. When you sign up to these channels, you will give consent to these terms and conditions/privacy policies. We will never use personal information from social media accounts such as your full name, address and phone number unless you consent to this use with us. An example of this could include sending us a message using any of these platforms where you supply your phone number to enable us to contact you. If you actively supply such details, we will use the data in the same way as outlined in this privacy policy.

Marketing

We may contact you directly under circumstances where you have previously made contact with us and have indicated your willingness to be sent details of services or events that we believe may be of interest to you.

Contact Us

We welcome any comments, questions or queries you may have about this policy and ask that you please either email our Data Protection representative, Helen Cleary, at helen.cleary@haighslaw.co.uk or write to her at the postal address referred to above should you require any further information.

Changes to this privacy Statement

We may make changes to this document from time to time to reflect either a change in the law or the way we conduct our business. Any changes we may make will be posted on this page and, where appropriate, you will also be notified by e-mail.

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